Shipping policy
SHIPPING POLICY
Thank you for shopping with Cindy Picks. This Shipping Policy explains our order processing, delivery estimates, shipping charges, and procedures for delayed or missing packages.
SHIPPING DESTINATIONS
Cindy Picks currently ships to eligible addresses within the United States. Available shipping options are displayed during checkout.
FREE STANDARD SHIPPING
We offer free standard shipping on eligible U.S. orders. Any optional expedited shipping charges will be displayed before payment.
ORDER PROCESSING
Orders are normally processed and prepared for shipment within 48 hours, excluding weekends and U.S. public holidays.
Processing time is separate from delivery time. Orders placed during holidays, promotions, or periods of unusually high demand may require additional processing time.
DELIVERY ESTIMATES
Estimated standard delivery time is 3–10 business days after the order has shipped.
Delivery estimates are not guarantees. Weather, carrier delays, incorrect addresses, peak-season demand, and other circumstances outside our reasonable control may affect delivery.
TRACKING INFORMATION
When tracking is available, you will receive a shipping confirmation email containing your tracking number. Tracking information may require up to 48 hours to update after the carrier receives the package.
SHIPPING DELAYS
If we are unable to ship your order within the promised processing period, we will contact you with an updated estimate and, where required, provide the option to accept the delay or cancel the affected order for a full refund.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after the order has entered processing or has shipped.
Cindy Picks is not responsible for delays caused by an incorrect or incomplete address. Additional shipping charges may apply if a package must be reshipped because of an address supplied incorrectly by the customer.
MISSING OR LOST PACKAGES
If tracking has not updated for several business days or your package has not arrived within the estimated delivery period, contact us at lishi00925@gmail.com with your order number.
We will review the tracking information and, when appropriate, open an investigation with the shipping carrier. Carrier investigations may require additional processing time.
If tracking shows “delivered” but you cannot locate the package, please:
• Check around the delivery location.
• Ask household members or neighbors.
• Confirm that the shipping address on the order is correct.
• Contact the shipping carrier.
• Email us if the package still cannot be found.
DAMAGED PACKAGES OR INCORRECT ITEMS
If your package or product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible, preferably within 7 days of delivery.
Include your order number and clear photos or video of the package and item. We will review the issue and provide an appropriate solution.
RETURNED-TO-SENDER PACKAGES
If a package is returned to us because of an incorrect address, refused delivery, or unsuccessful delivery attempts, we will contact you.
Additional shipping charges may apply before the order can be shipped again. If a refund is requested, applicable shipping or carrier charges may be deducted where permitted by law.
MULTIPLE PACKAGES
Some orders may arrive in more than one package. If your order is divided into multiple shipments, you may receive separate tracking numbers and delivery dates.
CONTACT
For shipping questions, contact:
Cindy Picks
Email: lishi00925@gmail.com
Website: https://cindypicks.com