Refund policy

 

30-DAY RETURN AND REFUND POLICY

We want you to be happy with your purchase from Cindy Picks. If you are not completely satisfied, you may request a return within 30 days after your order is delivered.

RETURN ELIGIBILITY

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.
• The item must be unused, unopened, and in the same condition in which it was received.
• The item must include its original packaging and all included accessories.
• You must provide your order number or other proof of purchase.

For hygiene and safety reasons, opened, used, damaged after delivery, or altered sensory toys and squishy products cannot be returned unless they arrived damaged, defective, or incorrect.

HOW TO REQUEST A RETURN

To begin a return, email us at lishi00925@gmail.com and include:

• Your full name
• Your order number
• The item you wish to return
• The reason for the return
• Photos or video if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the applicable return address. Items sent back without prior authorization may not be accepted.

Please contact us before returning any item. After reviewing your request, we will provide the appropriate return instructions and return solution. Please do not send any item back without prior authorization.

Please do not send a return until you have received return authorization from us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, missing, or incorrect, contact us at lishi00925@gmail.com as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photos or video showing the issue. After reviewing the claim, we may provide a replacement, refund, or another appropriate solution at no additional cost to you.

RETURN SHIPPING

If the return is caused by a damaged, defective, or incorrect item, Cindy Picks will cover the reasonable return shipping cost or provide another resolution.

For returns caused by a change of mind, accidental purchase, or other customer preference, the customer is responsible for return shipping costs. Original expedited shipping charges, if any, are non-refundable.

We recommend using a trackable shipping service. Cindy Picks is not responsible for unauthorized returns or return packages lost in transit.

REFUNDS

After we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at lishi00925@gmail.com.

EXCHANGES

The fastest way to receive a different item is to return the original item following this policy and place a new order after the return has been approved.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Opened or used sensory toys and squishy products
• Items damaged through misuse, improper storage, or normal wear
• Gift cards
• Personalized or customized products
• Items marked “Final Sale,” unless they arrived damaged, defective, or incorrect

If you are uncertain whether your item qualifies for return, contact us before sending it back.

ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible at lishi00925@gmail.com. We cannot guarantee cancellation after an order has entered processing or has been shipped.

If an order has already shipped, it must be handled according to this return policy.

CONTACT

For return or refund questions, contact:

Cindy Picks
Email: lishi00925@gmail.com
Website: https://cindypicks.com